Send Bulk SMS and
Review Performance
in Student Portal

Yes. In SMS Messages, you can select one or more lists under Selected Lists before sending. This allows you to reach multiple recipient groups in one bulk send.

“Queued” means the bulk SMS was submitted successfully and is waiting to be processed for delivery. Delivery results may take time to appear—use SMS History to confirm final statuses (delivered/failed).

Depending on what’s enabled in your portal:

● Performance page (templates/campaign performance) provides summary metrics such as delivery rate, read rate, failed rate, unsubscribe rate, and performance over time.

● SMS History provides message-level outcomes for auditing and troubleshooting.

Use SMS History to identify which recipients failed and review details such as:

● Status (failed/pending/delivered)

● Sender number

● Timestamps

● Message content. If failures are widespread, confirm you selected the correct sender number, lists, and that recipient contact data (e.g., mobile numbers) is valid and properly formatted.