Getting Started with HEM-SP

The HEM-SP knowledge base is a great resource to help you learn about all the ins-and-outs about how you can use the student portal and accelerate your learning. Here you’ll find helpful walk-thoughs, guided videos, and practical tips to help you unleash the power of the portal. Search by features to take a deeper dive and learn how to apply them to your school setting.

Where do I go for support if I have questions about my subscription?

Your client representative will work directly with you to assess your school’s needs and move you from a trial experience to a paid subscription solution. Please reach out to scross@higher-education-marketing.com.

How long is my subscription?

All HEM-SP plans have both monthly or annual subscriptions available to choose from.

How will my subscription be billed?

You have the flexibility to choose to be billed on a monthly basis or on an annual basis. When selecting your plan you will be prompted to select either option prior to paying for the service. Paying annually is a more cost-effective option for the duration of the subscription term. You will be provided with a secure payment link to pay by credit card.

What if I want to cancel my subscription?

You can cancel your HEM-SP subscription anytime prior to your renewal date and no cancellation fees will apply. Your subscription will end at the end of the next bill date depending on whether you have a monthly subscription or an annual subscription. Contact your client representative to arrange. You will receive a confirmation that your subscription has been canceled. You can re-subscribe at any time.

What happens to my account data when my subscription ends?

We hope you have a great experience and realize how intuitive and useful HEM-SP is. Once you move to a paid subscription from a free trial, it will be a seamless experience and all existing data will remain in your account. Should you choose to cancel your subscription to HEM-SP in the future, your data will be saved, removed and provided to you within a reasonable time frame as arranged between yourselves and our technical support team.

How do I access technical support for my HEM-SP Student Portal account?

Should you require any technical support, please contact: support@higher-education-marketing.com.

How secure is my data and that of our students?

We take data protection seriously and care about the privacy of both our clients and the students they serve. Our detailed data protection policy can be found here.

HEM-SP is an all-in-one student information and CRM solution tailored for the education sector.

With a focus on enhancing recruitment, streamlining administrative tasks, and providing real-time insights, HEM-SP empowers educational institutions to manage their operations with ease and efficiency. From WYSIWYG form builders to powerful marketing automation, our platform is designed to support the unique needs of schools worldwide.

Student Information System

The Student Information System (SIS) streamlines the management of student data from application to graduation.

Virtual Admissions Assistant

Our intelligent assistant guides students through every step of the admissions process, ensuring they have all the information and support they need to complete their applications successfully.

Quote Builder

Our quote builder allows students to easily estimate the cost of their desired program. This provides transparent financial planning for prospective students and their families.

Integrated Tools

Enjoy seamless integration with various payment gateways, CRM, and marketing automation tools, streamlining your operations and improving efficiency.

Centralized Management

Manage all aspects of applications, payments, and enrollments in one place, making it easy to track progress, identify issues, and keep everything organized.

Customizable Applications

Tailor application forms to meet your specific needs with options for e-signatures, document uploads, and more, ensuring you gather all the necessary information from applicants.

Reporting and Tracking Tools

The Student Portal will help you to track both complete and incomplete applications, payments from incoming students, attendance and academic records, and more.

User-Friendly

Comprehensive Support

Scalable Solution

Data Security

Expert Guidance

Continuous Improvement

Simplifies the process for students and administrators.

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From account creation to detailed reporting and tracking.

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Adaptable for institutions of all sizes, from small colleges to large universities.

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Ensures all student data is protected with top-notch security measures.

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Benefit from our team's extensive experience in education marketing and admissions.

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Regular updates and improvements based on user feedback to keep the platform state-of-the-art.

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Explore how HEM can help

HEM-SP is an all-in-one student information and CRM solution tailored for the education sector.

Smarter Application Management Software for Your School

Key Features

Student Information System

Virtual Admissions Assistant

Quote Builder

Integrated Tools

Centralized Management

Customizable Applications

Reporting and Tracking Tools

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Deliver the Booking Experience Today's Students Expect

Why Choose HEM SP?

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