Send SMS Messages
Using HEM Student
Portal Efficiently

Yes. Depending on the workflow used:

● Bulk SMS can be sent to one or more recipient lists from SMS Messages.

● Individual SMS can be sent from a contact record via Actions → Send SMS.

Merge tags automatically insert contact-specific details (e.g., first name) into the message. Use merge tags when creating a template  to keep messages personalized without manually editing each one.

Use:

● SMS History to review message logs (status, recipient, sender name, timestamp).

● SMS Template Performance for list SMS to review summary metrics like delivery rate, read rate, failures, and unsubscribes.

Before clicking Send Bulk SMS, confirm:

● The correct Selected Lists are chosen.

● The correct Sender Number is selected if you have multiple campuses.

● The Message Content is final (including spelling and tone)

● Any merge tags are appropriate and will populate correctly
This helps prevent sending a message to the wrong audience or sending incomplete/unprofessional content.